Refunds Policy

At Natulix Kitchenware), we strive to provide a hassle-free shopping experience, and we understand that circumstances may arise that require you to cancel an order or seek a refund. Please review our Refunds and Cancellation Policy below for clarity on our procedures:

1. Cancellation Policy:

1.1 Order Cancellation:

  • You may cancel your order within 2 hours of placing it by contacting our customer support team at contact.natulixindia@gmail.com or 9821530201. Please note that we process orders promptly, and cancellations are subject to approval.

1.2 Cancellation Fees:

  • Depending on the stage of order processing, a cancellation fee may be applicable. This fee covers administrative and processing costs incurred up to the point of cancellation.

2. Refunds Policy:

2.1 Eligibility for Refunds:

  • Refunds are issued under the following circumstances:
    • Defective or damaged products upon receipt.
    • Non-receipt of the ordered items within the specified delivery period.
    • The cancellation of an order within the allowable time frame.

2.2 Refund Process:

  • To initiate a refund, please contact our customer support team within 7 days of receiving the product. Provide detailed information, including your order number, and attach clear images if the refund request is related to product condition.

2.3 Refund Method:

  • Refunds will be processed using the original payment method. Please allow 7 business days for the refund to reflect in your account after the approval of the refund.

3. Return Shipping:

3.1 Return Shipping Costs:

  • For defective or damaged products, we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping fees.

3.2 Return Authorization:

  • Obtain a return authorization from our customer support team before sending back any items. Unauthorized returns may not be accepted.

4. Conditions for Refunds:

4.1 Product Condition:

  • Returned items must be in their original condition, unused, and with all original packaging and tags intact.

4.2 Timing of Returns:

  • Return requests must be made within 7 days of receiving the product. Late requests may be subject to denial.

5. Contact Us:

If you have any questions or concerns regarding our Refunds and Cancellation Policy, please contact our customer support team at contact.natulixindia@gmail.com or 9821530201